Privacy Policy

Privacy Policy Statement

Fear7FX ("we", "us", "our' or “Fear7FX.com”) are committed to protecting and respecting your privacy.

Who this privacy statement applies to and what it covers

This privacy notice explains how your information is collected, used, transferred and disclosed by Fear7FX. It applies to information collected when you use our website, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It covers:

What information we collect
How we collect your information
How we use your information
How long we keep your information for
Marketing preferences, adverts and cookies
Information Security
Links to other websites and third parties
How we share your information
Your rights
Changes to this privacy notice
How to contact us

In this privacy statement, your information is sometimes called “personal data” or “personal information”. We may also sometimes collectively refer to handling, collecting, protecting and storing your personal information as “processing” such personal information.

Children

We understand the importance of protecting children's privacy. Our website is not designed for, or intentionally targeted at, children. It is not our policy to intentionally collect or store information about children. we will not knowingly collect any information from children under the age of 16 or sell products to children. If you are under the age of 16 you are not permitted to use or submit your data to the website.

What information we collect

By ‘information,’ we mean personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped together in the following categories:

Identity and Contact Information includes first name, last name, title, birthday, email address, telephone number, delivery address, billing address or any other information you provide within your personal preferences through account creator, placing orders or staff within Fear7FX.com
Financial Information includes bank account and payment card details
Transaction Information includes details about payments to and from you and other details of products and services you have purchased from us
Technical Information includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, language, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site or any Application
Profile Information includes first name, last name, title, birthday, email address, telephone number, delivery address, billing address, password, purchase and order history, your favourite products, wish list, brand preferences, contact via contact us page, and any other information you provide within your personal preferences through your profile builder
Usage Information includes information about how you use the Site or any Application and our products and services
Marketing and Communications Information includes your preferences in receiving marketing from us and our third parties and your communication preferences
Contact History means keeping a record of what you have said to us, for example, over the phone, by live chat, through a web form, by email, on social media or otherwise
Social Information means information collected if you choose to link your social media accounts with us.
.

How we collect your information

You may give us your information by filling in forms on the Site or any Application or by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you:

place an order;
sign up to our newsletters;
register for any loyalty scheme that we offer from time to time;
request marketing to be sent to you;
contact us page;
enter a competition, promotion or survey;
give us some feedback; or
leave product review/s

As you interact with the Site or any Application we may automatically collect Technical Information about your equipment, browsing actions and patterns. We collect this information by using cookies, server logs and other similar technologies. Please see our Cookie Policy below for further information.

We may also receive information about you from various third parties such as: analytics providers, advertising networks, search information providers and payment service providers.

How we use your information

We use your information in the following ways:

Identity & contact information

to deliver your purchases to you
to send you service messages by email, SMS or otherwise, such as order updates
to create and manage your Fear7FX account
to provide customer care and support, and handle returns
for security and to check your identity
to provide you with marketing (where we have the right to do so – see marketing section below)
to show you Fear7FX adverts as your browse the web
to direct you to the right part of the website
to communicate with you

Financial information

to take payment, and give refunds
for fraud prevention and detection

Transaction information

to take payment, and give refunds
for fraud prevention and detection
to provide products you order to you
to provide customer care and support, and handle returns
to find out what you, and other customers, like

Technical & usage information

to improve our Site and any Application and set default options for you (such as language and currency)
to keep our Site safe and secure
to find out what you, and other customers, like

Profile information

to find out what you, and other customers, like
to make suggestions and recommendations to you about goods or services that may be of interest to you
to manage your participation in any loyalty scheme
to complete brand specific consultations

Marketing and communications information

to send you information by email, SMS, post, other otherwise, about our products and services

Contact history

to provide customer care and support

Social information

to enable you to share products and services if you choose to

Legal basis for processing

Our processing of your personal information is necessary:

for the performance of contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts;
for the purposes of legitimate interests pursued by us; or
in order to comply with a legal obligation to which we are subject.

Legitimate interests

Where our processing is based on the legitimate interest grounds described above, those legitimate interests are: (i) collecting personal information to provide you with a smooth and efficient customer experience; (ii) running our business; (iii) to provide the products and services you have requested; (iv) to prevent fraud; and (v) for our own marketing, research and product development.

How long we keep your information for

We only store your personal data for as long as is necessary for the purposes listed in the 'What Information we collect and how we use your information' section above.

Marketing preferences, adverts and cookies

We may use your information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing messages from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.

We may also market to you if we have received your express consent to do so including where we have collected your details in connection with a competition or other promotion and you have agreed to receive marketing from us.

You can stop receiving marketing messages from us at any time.

You can do this:

By clicking on the ‘unsubscribe’ link within an email to unsubscribe from that specific email type
By contacting us via contact us page

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Stopping marketing messages will not stop service communications (such as order updates).

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the Fear7FX Group for marketing purposes.

Online adverts

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target Fear7FX banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some Sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of the Site or any Application (for example, your Site search history, and the content you read on the Site) or on Site banners or ads you have previously clicked on.

Information Security

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use. For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy.

Links to other websites and third parties

Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application such as PayPal, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

How we share your information

We may disclose and share your personal data with the parties set out below:

to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
- third party service providers that we engage to provide IT systems and software, and to host our website;
- third party payment processing services (including PayPal, Stripe, Amazon Pay, Google Pay, Worldpay, and in certain regions) to process your payment to us. Fear7FX does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are compliant with necessary regulations;
- third party service providers that we engage to deliver goods you have ordered;
- third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
- analytics and search engine providers that assist us in the improvement and optimisation of our website;
- affiliate networks through whom you have accessed our website;
to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
to protect our customers and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
.

Your Rights

At any time, you have the right:

to request access to or a copy of any information which we hold about you;
to rectification of your information, if you consider that it is inaccurate;
to ask us to delete your information, if you consider that we do not have the right to hold it;
to withdraw consent to our processing of your information (to the extent such processing is based on previously obtained consent);
to ask us to stop or start sending you marketing messages as described above in the marketing section;
to restrict processing of your information;
to data portability (moving some of your information elsewhere) in certain circumstances;
to object to your information being processed in certain circumstances; and
to not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your information.

Any request for access to or a copy of your information must be in writing and we will endeavour to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.

We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change. You can access, update or correct your personal account details via the "Sign in" section of the Site.

Changes to this privacy notice

Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you on the Site, within any Application or by email. Please check back frequently to see any updates or changes to our policy. This Privacy Policy was last updated on 24/05/2018.

How to contact us

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@fear7fx.com

Existing Customers Sign in

Reset Password

Create Account